Cancellation and Refund Policy
All the orders will be non-refundable and customer does not reserve the right to receive the order amount back to their bank accounts in case they decide to cancel the order and not proceed to buy the actual product. This is due to operational cost involved with regards to order confirmation and operations involved for reserving the orders beforehand.

In case you do not wish to proceed with buying the actual product but have already paid for it, you can always write to us via email or WhatsApp to buy another product/s against the amount that you have paid to us. This is possible in case your order has not been dispatched yet. The above terms are not applicable in case of customized products/ orders.

Sitarama Exports strictly follows a No Refund, Only Replacement policy due to operational costs that are incurred in the process. We follow fair trade policies and offer fair pay to all our artisans. Your co-operation helps us stick to these ethos.

If you wish to cancel an order but have already paid for it, kindly write to us within 24 hours of placing the order. We shall not be able to offer a full refund but can help you place a new order which you desire. In some cases of order cancellation, a partial refund is possible. Sitarama Exports reserves complete right to make the final decision in such cases.

In case of replacement, Sitarama Exports reserves complete right to make the final decision to accept the replacement or not. However, if the customer has received damaged products, they can attach images of the product and our team reviews the situation to take the final call. When the customer’s replacement request is accepted, they are liable to pay the cost of previous Shipping from Sitarama Exports to their location and they are also solely responsible for dispatching the parcel for replacements. Sitarama Exports shall not bear any cost/s of shipping in case of replacements. The customer’s replacement order shall be shipped separately and the customer is liable to pay for its shipping.

Intellectual Property Rights

All and any intellectual property rights in connection with the products shall be owned absolutely by the Company.

Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation here to shall be subject to the exclusive jurisdiction of the courts at Ajmer, India.

Indemnification

By placing an order on our website, the customers agree to indemnify, defend and hold harmless www.sitaramaexports.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from their use of the website, use of the products, breach of these Terms of Service, or infringement of any intellectual property right.

Furthermore, the customers agree to indemnify, defend and hold harmless www.sitaramaexports.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from activities performed by Courier or Third party shipping agencies, partners and affiliates. 

Violation & Termination

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.

Product Handover

Post successful handover of the order/ bought items the responsibility and ownership of the purchased products lies upon the Buyer. We take pride in delivering our customers the best of the products smoothly and efficiently.

Customer Communication

By placing an order on our website you agree that Sitarama Exports and its representatives would be allowed to communicate to you on your shared details via email, SMS and Voice Calls for fulfilling the Delivery/ Service or Order related commitments.
If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at sitaramaexports@gmail.com